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Service Level Agreement |
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| ITIL Service Management (ITSM) Toolkit 2.11 |
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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...
Last Updated: 2008-04-08
License: $149.00
Publisher: ProcessWorx LLC
Language: English
Platform: Windows
Requirements: Microsoft Office, Adobe Reader
Install: Install and Uninstall
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| ManageEngine SupportCenter Plus 6.5 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2007-11-27
License: Freeware
Publisher: AdventNet Inc
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows
Requirements: P III 1Ghz & more, 256 MB RAM
Install: Install and Uninstall
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| IT Service Management Toolkit Vol. 1 2.0 |
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This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.
Released: 2005-09-13
Last Updated: 2006-03-17
License: $129.00
Publisher: ProcessWorx LLC
Language: English
Platform: Windows
Requirements: Microsoft Office, Adobe Reader
Install: Uninstall Only
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Good template, worthwhile download... ...could use some examples, but I guess this is what the full version is for :)
| ITIL Service Management Excellerator 1.10 |
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The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.
Last Updated: 2008-04-08
License: $149.00
Publisher: ProcessWorx LLC
Language: English
Platform: Windows
Requirements: Microsoft Office, Adobe Reader
Install: Install and Uninstall
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| Polar Help Desk 4.1 |
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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
Released: 2006-12-01
Last Updated: 2007-05-01
License: $200.00
Publisher: Polar
Language: English
Platform: Windows
Requirements: Server Requirements: Windows® 2000 (IIS 5.0) or Windows® XP (IIS 5.1) or Windows® 2003 (IIS 6.0),
Install: Install and Uninstall
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| Easy Network Service Monitor 2.14 |
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Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.
Released: 2007-12-06
Last Updated: 2003-04-02
License: $99.00
Publisher: Javvin Company
Language: English
Platform: Windows
Requirements: PC with Windows
Install: Install and Uninstall
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| ProcessWorx CMDB 1.5.0204 |
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The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Released: 2006-08-04
License: $149.00
Publisher: ProcessWorx LLC
Language: English
Platform: Windows
Requirements: Microsoft Office, Adobe Reader
Install: Install and Uninstall
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Failed install The install failed and I can not seem to get any support. I recieved only one email that seemed to be a caned responce and instructed me to...
| rapidHELP 2.1 |
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security
Released: 2004-10-20
Last Updated: 2004-02-12
License: Freeware
Publisher: rapidHelp Software
Language: English, German
Platform: Windows
Requirements: Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free ha
Install: Install and Uninstall
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| Longitude 5.1 |
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Longitude is agentless application performance and network monitoring software that monitors, alerts and reports on availability and performance of Windows, Unix and Linux systems. Automatically receive email, phone, and pager alerts, send SNMP traps, perform corrective action based on what's important at your site. Longitude monitors vital performance metrics, alerts you to problems, solves problems proactively, and generates reports and graphs.
Released: 2008-02-14
License: $199.00
Publisher: Heroix
Language: English
Platform: Windows
Requirements: Install on Windows 2003 or XP; please see http://www.heroix.com/agentless/agentless_system_requireme
Install: Install and Uninstall
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| Bello Network Monitoring WinGUI 5.3.3.642 |
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bello network monitoring offers reliable network and website monitoring using Paessler's IPCheck™ Technology, web or windows user interface. Sensor types include PING, PORT, HTTP, HTTPS, Advanced HTTP (e.g. for content checks), HTTP Transaction, DNS, SMTP, POP3, SNMP, FTP and more. Notifications can be triggered by uptimes, downtimes or slow responses. Notifications can be sent to you by email, ICQ, SMS or pager messages.
Released: 2007-10-26
Last Updated: 2006-08-24
License: Freeware
Publisher: Paessler AG
Language: English
Platform: Windows
Requirements: IE6, Windows 95/98/ME/2000/XP/2003
Install: Install and Uninstall
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